Shipping & Delivery

Q: How long does it take for my product to arrive in Singapore?

A: We strive to process all orders within 1-2 working days. Once processed, your order will be handed to the delivery courier and should arrive at your doorstep within 3-5 working days. In some cases, it may take up to 10 working days for delivery. Please note that during peak promotion periods, there may be some delays.


Q: Are there any delivery charges?

A: For orders above S$50, we offer free shipping to all Singapore locations. For orders below S$50, a flat rate of S$4 for shipping will be applied.


Q: How can I track my order?

A: Depending on the courier used for shipping, you will receive a tracking number for your parcel via SMS, email, or Facebook message. You can use this number to track the delivery status of your order.


Q: Can I pick up my order instead of having it delivered?

A: Yes, you can choose the "pick up" option during checkout. Once your order is ready for pickup, you will receive an email or message from us to schedule a pickup time.


Q: What should I do if I accidentally entered the wrong address?

A: If you realize you've entered the wrong address, please contact us immediately via live chat, email, or WhatsApp. However, if your order has already been processed and is ready to ship, we may be unable to make any changes. We urge customers to ensure that all details are entered correctly during checkout to avoid any complications.