FAQs
Q: What if my product is damaged or defective?
A: If you receive a damaged or defective product, please contact us immediately through Live Chat, Email, or Whatsapp. We will investigate the issue and provide a suitable resolution, such as a replacement, repair, or refund.
Q: Can I return an item if I change my mind?
A: Yes, you can return an item if you change your mind within 7 days of receiving it. Please note that the item must be in its original condition with all tags attached, and you will be responsible for the return shipping fees. Refunds will be processed within 7-14 working days after the returned item is received.
Q: Can I exchange an item?
A: Yes, you can exchange an item within 7 days of receiving it. Please note that the item must be in its original condition with all tags attached, and you will be responsible for the return shipping fees. Once the item is received, we will process the exchange and send the replacement item to you.
Q: How long is the warranty period for products?
A: The warranty period for each product may vary. Please refer to the product description or contact us through Live Chat, Email, or Whatsapp for more information on the warranty period.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to selected countries. Please refer to our Shipping Policy or contact us through Live Chat, Email, or Whatsapp for more information.
Q: Can I change the shipping address after placing an order?
A: If your order has not been processed, you may be able to change the shipping address. Please contact us immediately through Live Chat, Email, or Whatsapp, and we will assist you in making the necessary changes.
Q: What if I missed the delivery?
A: If you missed the delivery, the courier may leave a delivery notice with instructions on how to reschedule or collect the package. Alternatively, you can contact the courier directly or contact us through Live Chat, Email, or Whatsapp for assistance.
Q: Can I use multiple promo codes for one order?
A: No, you can only use one promo code per order. Please choose the most suitable promo code that gives you the most discount.
Q: How do I unsubscribe from your newsletter?
A: To unsubscribe from our newsletter, simply click the "Unsubscribe" link at the bottom of the email. Alternatively, you can contact us through Live Chat, Email, or Whatsapp, and we will assist you in unsubscribing.